Kraken rejects extortion; insider access hits 2,000 accounts, funds remain safe

Kraken reports an active extortion attempt. Attackers recorded support-staff screens and accessed support-level client data tied to about 2,000 accounts. Funds are safe.

On April 13, 2026, Kraken CSIO Nick Percoco said core systems were not breached and customer assets remain secure. He added the exchange will not negotiate with the group and has involved law enforcement in multiple jurisdictions. Source: Percoco’s post on X on April 13.

Scope is limited. Percoco said the data relates to internal client support systems for roughly 0.02% of users and excludes private keys, trading infrastructure, and funds. No videos were public as of his statement. Source: Percoco’s post.

Kraken has notified all potentially affected clients directly. Unaffected users are not required to take action. Source: Percoco’s post.

Coinspeaker reports the extortion followed two similar insider-access events. The first tip surfaced in February 2025; a second occurred in early 2026, after which access was cut and demands began. Source: Coinspeaker.

Key points for investors:
- Affected accounts: ~2,000, about 0.02% of users source.
- Data type: support-level records only; no keys or funds source.
- Posture: no negotiations; multi-jurisdictional law-enforcement cooperation source.