Backpack Exchange Launches Two-Step Withdrawal Process for FTX EU Customers

Key Details of the Withdrawal Process

• The withdrawal process began on May 12, 2025.
• Users must complete a two-step process: KYC verification and submitting a withdrawal request.
• The KYC portal went live on April 1, 2025.
• Verification confirms users' identities based on their FTX EU account details.
• Only former FTX EU customers can participate; this does not include users from FTX International or those in the US bankruptcy case.
• After verification, users will see their claim balance in euros, representing the amount eligible for withdrawal.

Steps to Receive Funds

• Complete KYC verification through the Backpack EU platform.
• Log in and select the FTX EU Withdrawal Request option to submit a withdrawal form.
• Provide a recent bank statement that confirms identity and banking details matching the verification.
• Processing may take over a month due to high demand.

This initiative is part of Backpack's strategy to revive the FTX EU license and expand services in the European Union.